The COVID-19 pandemic has resulted in a drastic increase in distributed teams. As these teams proliferate, the common denominator for people preparing for the next crisis is what to do if the internet that connects workers, suppliers, and customers suffers a major failure. Here are pragmatic measures to be taken in advance that may amplify performance and facilitate resilience:
- Create redundancy using technology: “No human or technical component should be a single point of failure.”
- Build crisis response into your structure and processes: ““People own projects to ensure accountability, but there are always multiple people who know the client, their needs, and their expectations.”
- Foster trust and connectedness on your team: “The human gestures you make as a team leader are critical to making a distributed team sing.”
Read more about these steps in my recent article in the Harvard Business Review.