Is a New CEO the Answer for Starbucks?
No individual leader has all the answers. Here are five strategies for a new leader to cultivate a community of leaders.
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Leading with the Human Spirit
My recommendations for improving organizations by championing the human spirit, fostering trust and transparency, and eliminating low-value processes. When you start by creating the conditions for workers and customers to succeed, you achieve true organizational success (and make shareholders happy, too).
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Building Communities of Leading
As organizations and communities face ever-more complex challenges, how we think about leading needs to change as well.
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Books for Crisis Leaders
The good folks at Shepherd Books asked me to recommend five books for crisis leaders. I love sharing some of the books I’ve read that have influenced my thinking and practice. I could easily have listed a dozen. I also wanted to be provocative so I skipped some of my faves in favor of a
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Sustainable Leadership
The true test of your own leading and its sustainability is how much of your impact endures after you leave your position. Listen to this freewheeling conversation on leadership and share your thoughts.
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On the (Speaking) Road Again
My themes of leadership, resilience, and navigating a turbulent future have never been more relevant. My hope is to help organizations and communities grow stronger and better prepared for disruption.
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How Can You Make Better Decisions?
To make better decisions, think of your decision process as a lighting control. Too often, decisions are presented as a toggle switch where the choice is “on” or “off.” Instead, imagine a dimmer with myriad settings.
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Insights on “Leading Up”
One of the more challenging tasks for anyone in an organization is leading “up” to your boss. You have no authority over that person. In fact, they have all of the authority over you. Navigating this power imbalance requires cultivating influence and building a trust-based relationship. When it works, each person can make the greatest
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Rethinking the Future of Humanitarian Efforts
I enjoyed moderating the opening session of the Emergency Show at the 2021 World Humanitarian Forum. Panelists Craig Fugate, Rupert Douglas-Bate, Paolo Garonna, and I explored the future of humanitarian response and how thinking needs to change. A clear theme was moving beyond the traditional donor country/recipient country relationship that fosters elitism. Instead, there were
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What Cookies Can Teach You About Your Organization’s Culture
An organization’s culture is dynamic. Leaders need to tend to all of the ingredients to get the outcome they desire.
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New Book Now on Pre-Sale
I’m excited that my next book is available for pre-order. Crisis, Change, and How to Lead When it Matters Most: You’re It distills 15 years of practice and research on leading in high stakes, high pressure situations into a pragmatic framework with field-tested tools. Thanks to co-authors Leonard Marcus Joseph M. Henderson and Barry Dorn for
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Building Communities of Leaders
Recently, I was honored to be interviewed by Heidi Legg of The Editorial. It gave me the chance to weave together my crisis leadership work at Harvard, my Master’s work on leadership in the context of meta-system scale change (think climate change), and my budding work to build leadership capacity and capability among environmental and
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